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Sureserve plc
Public limited company
Traded as AIM: SUR
Founded 1988 (1988)
Headquarters Romford, London, England
Area served
Key people
  • Bob Holt (Chief Executive)
Revenue £333.84 Million (2016) [1]
-£31.67 Million (2016)
-£29.27 Million (2016)
Total assets £149.67 Million (2016)
Total equity £51.02 Million (2016)
Number of employees
2000 (2018)
Divisions Compliance, Energy Services

Sureserve plc (formerly Lakehouse plc) is a UK-based asset and energy support services group. The group offered services in regeneration, compliance, energy services, and construction[2] to the housing, education, public and commercial buildings sectors, with a focus on the UK public sector and regulated markets, before disposing of its property services and construction business in August 2018.

The group was founded in 1988, with headquarters in Romford, London. In October 2018, it employed around 2,000 staff in 23 UK offices.[3]


Steve Rawlings founded Lakehouse in 1988 and remained chief executive until 2014.

Lakehouse floated on the London Stock Exchange in March 2015.[4]

Ric Piper joined the Lakehouse board in 2016 as chairman.[5] Shortly afterwards, Piper was replaced by Bob Holt, who was appointed as director and executive chairman.[6]

Between 2011 and 2015 Lakehouse acquired ten complementary businesses to expand geographically and provide broader services. In 2011 Lakehouse acquired gas compliance services provider K&T Heating.[7][8] In 2012 it acquired fire compliance business Allied Protection.[9][10] Foster Property Maintenance was acquired in 2013.[7][11] In 2014 it acquired energy services provider Everwarm[12] and water and air compliance services provider H2O Nationwide.[13] And in 2015 it acquired smart metering specialists Providor,[14][15][16] energy services broker and energy management service provider Orchard Energy,[17][18] gas compliance services businesses Sure Maintenance[19][20] and Aaron Heating,[8][21][22] and lift compliance services provider Precision Lifts.[23][24]

In July 2017, Lakehouse confirmed that its fire compliance business, Allied Protection, was engaged by Royal Borough of Kensington and Chelsea in January 2017 to certify installed fire safety systems in Grenfell Tower,[25] destroyed by a large fire on 14 June 2017. Allied was satisfied the system was maintained in accordance with the requirements and all evidence presented to date indicates that it performed as it was designed to do. Allied was however not responsible for the specification of the system.

In August 2018, Lakehouse sold its construction and property services operations, employing 236 staff, for £500,000 to a newly formed company, Mapps Group Limited.[26] Following the divestments, on 1 October 2018, Lakehouse announced it had changed its name to Sureserve plc.[3][27] In January 2019, Sureserve announced it had set aside £2.5m for possible claims on projects carried out by the new business and had written off the £500,000 sale price to zero "in light of the weak performance of the activities since."[28]

In October 2018, ten people were charged as part of a fraud investigation relating to two contracts between Lakehouse and Hackney Homes relating to work in 2013-2014, though there is no suggestion of fraud on Lakehouse's part.[29]


  • Building Contractor of the year 2010[30]
  • Lord Mayor’s Dragon Award 2011[31]
  • Building Diversity Champion of the Year 2011[32]
  • Responsible Business of the Year Community 2013[33]
  • Building Contractor of the year 2013[34]
  • Constructing Excellence Supply Chain of the Year 2013[35]
  • Construction Marketing Awards 2014 Best Branding and Positioning and Marketing Team of the Year[36]
  • Housing Excellence Customer Service Award 2015[37]


  1. ^
  2. ^ "Contractor appoints new chief executive | News | Inside Housing". Retrieved 2016-04-20.
  3. ^ a b "Trading Statement, Change of name". London Stock Exchange. 1 October 2018. Retrieved 1 October 2018.
  4. ^ Wallace, Tim (2015-03-19). "Lakehouse hits £140m on stock market flotation". Retrieved 2016-05-03.
  5. ^ "Lakehouse Outlines New Board Composition As Meeting Adjourned". 2016-04-20. Retrieved 2016-05-03.
  6. ^ Missing or empty |title= (help)
  7. ^ a b Ltd, Insider Media. "Lakehouse acquires Wisbech property company". Insider Media Ltd. Retrieved 2016-04-20.
  8. ^ a b "Lakehouse acquires K&T Heating Services". Retrieved 2016-04-20.
  9. ^ Ltd, Insider Media. "Lakehouse swoops for Burgess Hill business". Insider Media Ltd. Retrieved 2016-04-20.
  10. ^ "Lakehouse buys fire alarm firm". Retrieved 2016-04-20.
  11. ^ "East Anglian acquisition for Lakehouse". Retrieved 2016-04-20.
  12. ^ "Everwarm in all-share merger with Lakehouse". Herald Scotland. Retrieved 2016-04-20.
  13. ^ "Lakehouse catches legionella specialist". Retrieved 2016-04-20.
  14. ^ Ltd, Insider Media. "Lakehouse buys 130-strong smart metering business". Insider Media Ltd. Retrieved 2016-04-20.
  15. ^ "Lakehouse buys smart metering firm in £4.75m deal". Construction News. Retrieved 2016-04-20.
  16. ^ "Lakehouse Snaps Up Smart Metering Services Company Providor". Retrieved 2016-04-20.
  17. ^ Hill, Nick. "Lakehouse acquire West Yorkshire's Orchard (Holdings) UK for £7m". Bdaily Business News. Retrieved 2016-04-20.
  18. ^ "Lakehouse acquires Orchard (Holdings) UK | 13 July 2015 | Stock Market Wire". Retrieved 2016-04-20.
  19. ^ Hodgson, Neil. "Garston-based Sure Maintenance acquired in £8.85m deal". liverpoolecho. Retrieved 2016-04-20.
  20. ^ "Lakehouse Plc Acquires Sure Maintenance Group - Quick Facts". RTTNews. Retrieved 2016-04-20.
  21. ^ "Lakehouse To Pay Up To GBP10 Million For Aaron Heating Services". MorningstarUK. Retrieved 2016-04-20.
  22. ^ Brodie, Duncan. "Ipswich-based Aaron Heating Services to be acquired by Lakehouse". Ipswich Star. Retrieved 2016-04-20.
  23. ^ "Lakehouse buys lift specialist". Retrieved 2016-04-20.
  24. ^ "Lakehouse buys lift specialist Precision | Construction Enquirer". Retrieved 2016-04-20.
  25. ^ "Lakehouse rebuts Hackney's attack". The Construction Index. 5 July 2017. Retrieved 5 July 2017.
  26. ^ Prior, Grant (19 August 2018). "Lakehouse sells construction and services arm for £500,000". Construction Enquirer. Retrieved 20 August 2018.
  27. ^ "New name for Lakehouse". The Construction Index. 1 October 2018. Retrieved 1 October 2018.
  28. ^ Prior, Grant (22 January 2019). "Sureserve sets aside cash for Lakehouse contracts". Construction Enquirer. Retrieved 23 January 2019.
  29. ^ Jordan, Marshall (10 October 2018). "Ten people charged over Lakehouse fire alarm fraud investigation". Building. Retrieved 10 October 2018.
  30. ^ "Building Awards 2010: The winners". Building. Retrieved 2016-04-20.
  31. ^ "Lakehouse | Lord Mayor's Dragon Awards". Retrieved 2016-04-20.
  32. ^ Smith, Alex. "ODA wins treble at Building Awards". Building. Retrieved 2016-04-20.
  33. ^ "Contractor of the year (up to £300m)". Building. Retrieved 2016-04-20.
  34. ^ "Lakehouse - Santander Responsible Small Business of the Year 2013". Business in the Community. Retrieved 2016-04-20.
  35. ^ "2014 Winners". Retrieved 2016-04-20.
  36. ^ "Constructing Excellence in the South East Awards 2013". Retrieved 2016-04-20.
  37. ^ "Customer Service Award - Housing Excellence Awards". Housing Excellence Awards. Retrieved 2016-04-20.

External links

  • Sureserve website
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