Office of eDiplomacy

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The Office of eDiplomacy identifies and supports innovative technologies that enable State Department employees to collaborate and share information, an initiative that closely aligns with the Department’s Quadrennial Diplomacy and Development Review (QDDR). The Office of eDiplomacy combines the expertise and experience of Foreign and Civil Service Officers and contract professionals and is divided into three branches, the Diplomatic Innovation Division, the Knowledge Leadership Division and the Customer Liaison Division. eDiplomacy’s Diplomatic Innovation Division advocates for and supports initiatives that provide innovative technological solutions that advance the Department's diplomatic and foreign policy leadership at home and abroad. A primary area of focus for DID is on innovative technology solutions that facilitate engagement and collaboration with specific external diplomatic partners, e.g., other nations’ diplomatic corps, as well as NGO, civil society, business, and academic organizations. The Knowledge Leadership Division actively engages in shaping the Department’s knowledge management strategy and cultivates the innovative use of technology to facilitate collaboration and the interconnection of people and information, with the goal of enabling Department personnel to find and share knowledge anywhere, anytime. Together, the two divisions promote a culture of innovation aimed at strengthening State’s leadership of the foreign policy process at home and abroad. eDiplomacy’s Customer Liaison Division desk officers ensure that the Department’s domestic bureaus and missions abroad have the technological support they need to accomplish their goals.

Formed in response to recommendations from the 1999 Overseas Presence Advisory Panel that the State Department improve its ability to communicate and share knowledge, eDiplomacy advocates for and supports are range of technology-facilitated innovations, like blogs, wikis, professional networking and virtual student interns, eDiplomacy promotes an organizational culture for innovation that enables State diplomats to lead the foreign policy process at home and abroad.

eDiplomacy's Customer Liaison Division facilitates and enhances communications between the Bureau of Information Resource Management and its users and strives to ensure the highest level of customer satisfaction with IRM products and services. In addition, CLD collaborates with other U.S. Government agencies and foreign/multinational entities to provide information services that advance U.S. national security, emergency preparedness, and communications objectives.


In 2002, Ambassador James Holmes started the eDiplomacy Task Force. In 2003, the task force was reorganized into the Office of eDiplomacy. Currently, eDiplomacy falls under the Deputy Chief Information Officer for Business, Management, and Planning.

M. Andre Goodfriend is the current Director, Maeve Dwyer is the Chief of eDiplomacy's Knowledge Leadership Division, Daniel Sheerin is Chief of the eDiplomacy Diplomatic Innovation Division and Veronica Branch is Chief of the Customer Liaison Division.[1]

Other previous eDiplomacy Directors at the U.S. Department of State include:

  • Joe Johnson
  • Gerry Gallucci
  • Gary Galloway (acting)
  • Thomas Niblock
  • Stephen Smith
  • Daniel P. Sheerin (acting)
  • Richard Boly
  • Eric Nelson
  • Kathryn Cabral

Major programs

The Office of eDiplomacy runs several knowledge-management and new media technology programs for the State Department. Among the most prominent are:

  • Diplopedia is the State Department's internal collaborative online wiki.[2]
  • Communities @ State is an initiative enables and encourages Department personnel with shared professional interests to form online communities to publish information, connect with others, and create discussion.[citation needed]
  • Corridor is the State Department's professional networking platform for all personnel with access to State's OpenNet network.[citation needed]
  • The Virtual Student Federal Service (VSFS) program is part of a growing effort by the State Department to harness technology and a commitment to global service among young people to facilitate new forms of diplomatic engagement.[3]
  • After developing and launching the State Department Sounding Board in 2009, Office of eDiplomacy staff actively contribute to this internal idea sharing forum, now managed by the Management Bureau and the Secretary of State's cadre.[citation needed]
  • Virtual Work Environments: eDiplomacy is poised to play a leading role in the Windows SharePoint Services (WSS) adoption effort at State. The State Messaging and Archive Retrieval Toolset (SMART) program is heading the WSS deployment effort.[citation needed]


In November 2013 Ukrainian MP Oleh Tsariov demanded a criminal investigation into the activities of TechCamp in Ukraine because he believed it was "preparations for inciting a civil war" because during training "instructors share their experience of Internet technologies, which are aimed at shaping public opinion and enhancing the protest potential and which were used to organize street protests in Libya, Egypt, Tunisia and Syria".[4]

Other media mentions

  • Advancing U.S. Foreign Policy through eDiplomacy

See also


  1. ^ Office of eDiplomacy
  2. ^ About: Diplopedia
  3. ^ "Remarks at the New York University Commencement Ceremony, Hillary Rodham Clinton". Office of Website Management, Bureau of Public Affairs. U.S. State Department. 2009-05-13. Retrieved 2007-10-15. 
  4. ^ Party of Regions MP Tsariov accuses US Embassy in Ukraine of training revolutionaries for street protests, Interfax-Ukraine (20 November 2013)

External links

  • Office of eDiplomacy
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