North West Ambulance Service

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North West Ambulance Service
Type NHS trust
Established 1 July 2006
Headquarters 399 Chorley New Road
BL1 5DD[1]
Region served Greater Manchester, Cheshire Merseyside, Cumbria, Lancashire and part of the High Peak district of Derbyshire
Area size 5,400 sq. miles
Population 7.5 million
Budget £310 million (Approx)
Chair Peter White
Chief executive Daren Mochrie
Staff 5,912 (2018/19)[2]

The North West Ambulance Service (NWAS) is the ambulance service for North West England. It is one of 10 Ambulance Trusts providing England with Emergency medical services, and is part of the National Health Service, receiving direct government funding for its role.

NWAS was formed on 1 July 2006. It was created by the merge of 4 previous services (Cumbria Ambulance Service; Lancashire Ambulance Service; Cheshire and Mersey Ambulance Service; and Greater Manchester Ambulance Service) as part of Health Minister Lord Warner's plans to combine ambulance services.[3]

NWAS ambulance on an emergency call
Volvo V50 Response car on Market Street, Manchester (this model has since been retired)
Multiple images of an ambulance in the North West Ambulance Service at West Cumberland hospital

Based in Bolton, the new Trust provides services to almost 7 million people in Greater Manchester, Cheshire, Merseyside, Lancashire, Cumbria, and the North Western fringes of the High Peak district of Derbyshire (covering the towns of Glossop and Hadfield) in an area of some 5,500 square miles (14,000 km2). There is no charge to patients for use of the service, and under the Patient's charter, every person in the United Kingdom has the right to the attendance of an ambulance in an emergency.

NWAS provides emergency ambulance response via the 999 system, as well as operating the NHS 111 advice service for North West England.

They also operate non-emergency patient transport services (PTS), and in 2013/2014 carried out 1.2 million such journeys. Since 2016, the PTS in Cheshire, Warrington and Wirral has instead been carried out by West Midlands Ambulance Service.[4]


NWAS utilise a mixed fleet of emergency ambulances, mainly based on the Mercedes-Benz Sprinter or Fiat Ducato, the former consisting of a demountable box body on a chassis, and the latter a van conversion. The Trust uses Skoda Octavia estates as the main Rapid response car although since 2017 begun using BMW i3 electric cars[5] and use Renault Masters for Intermediate, Urgent care and Patient Transport vehicles. In Central Manchester, some paramedics respond on specially converted bicycles.


The Trust currently operates from 104 ambulance stations across the North West.[6] The most northerly station is at Carlisle, and the furthest south is at Crewe. It also maintains three Emergency Operations Centres (EOCs) for the handling of 999 calls and dispatch of emergency ambulances.

  • Parkway (Manchester Area)
  • Speke (Cheshire and Mersey Area)
  • Preston (Cumbria and Lancashire Area)

In 2017, NWAS signed an agreement to purchase a new EOC and area office for £2.9m at Liverpool International Business Park next to Liverpool John Lennon Airport[7] As of 2019, this building has been converted and services have now migrated from the Anfield site.

Over recent years, the Trust has combined many of their older ambulance stations into purpose-built facilities shared with other emergency services, including Greater Manchester Fire and Rescue, Lancashire Fire and Rescue and Greater Manchester Police.[8][9]


NWAS was the first ambulance trust to be inspected by the Care Quality Commission, in August 2014. The Commission found the trust provided safe and effective services which were well-led and with a clear focus on quality but it was criticised for taking too many callers to hospital and for sending ambulances when other responses would have been more appropriate.[10] The Trust was subsequently inspected in 2018 and was found to have improved with a rating of "Good"[11]

See also


  1. ^ "Contact details - North West Ambulance Service NHS Trust". Care Quality Commission. Retrieved 28 December 2019.
  2. ^ "Annual Report 2018/19" (PDF). North West Ambulance Service NHS Trust. Retrieved 28 December 2019.
  3. ^ "Where we are". North West Ambulance Services. Retrieved 3 April 2014.
  4. ^ "North West Ambulance Service loses contract to cover Cheshire". Chester Chronicle. 1 January 2016. Retrieved 2 January 2016.
  5. ^ "Ambulance service looks to save millions by leasing BMW i3 electric vehicles". Contract hire and leasing. 27 Feb 2017. Retrieved 14 November 2017.
  6. ^ "North West Ambulance Service NHS Trust - Where we are". Retrieved 2019-04-13.
  7. ^ Contributor, Community (2017-07-31). "New home for Merseyside Ambulance staff". liverpoolecho. Retrieved 2019-04-13.
  8. ^ "VIDEO: Take a look inside Lancaster's new community fire and ambulance station". Retrieved 2019-04-13.
  9. ^ "Fire and ambulance services teaming up in new station". Retrieved 2019-04-13.
  10. ^ "North West Ambulance Service gets mixed Care Quality Commission report". BBC News. 10 December 2014. Retrieved 12 January 2015.
  11. ^ "North West Ambulance Service NHS Trust". Retrieved 2019-04-13.
  12. ^ "North West Ambulance Service Website". North West Ambulance Service Website. NWAS. 2014-07-15.

External links

  • Official website
  • Care Quality Commission inspection reports
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