Dixons Carphone

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Dixons Carphone plc
Public limited company
Traded as LSEDC.
Industry Consumer electronics
Predecessor Dixons Retail
Carphone Warehouse Group
Founded 7 August 2014; 4 years ago (2014-08-07)
Headquarters London, W3
United Kingdom
Number of locations
2,139 stores (2017)[1]
Area served
United Kingdom, Ireland, Mainland Europe
Key people
Ian Livingston
(Chairman)
Alex Baldock
(Group Chief Executive)
Revenue Increase £10.58 billion (2017)[2]
Increase £501 million (2017)[2]
Increase £386 million (2017)[2]
Number of employees
43,000 (2017)[1]
Subsidiaries Goji Electronics
iD Mobile
Partmaster
Team Knowhow
Website dixonscarphone.com

Dixons Carphone plc is a multinational electrical and telecommunications retailer and services company headquartered in London, formed on 7 August 2014 by the merger of Dixons Retail and Carphone Warehouse Group. It is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index.

The company operates under a number of brands in the United Kingdom, Ireland and mainland Europe. These include Currys, PC World, Team Knowhow and Carphone Warehouse in the United Kingdom; Dixons Travel in airports in the United Kingdom, Ireland and Oslo; Currys PC World and Carphone Warehouse in the Republic of Ireland; Elkjøp in Norway; Elgiganten/Gigantti in the other Nordic countries; and Kotsovolos in Greece.

History

Following shareholder agreement in July 2014, the £3.8 billion merged entity was launched on 7 August 2014; on the first day of trading the shares in the merged business were owned 50:50[3] by the former Dixons Retail and former Carphone Warehouse shareholders.[4] Carphone Warehouse's Sir Charles Dunstone was appointed chairman, and Sebastian James became chief executive.[5]

On the first day of trading, the company opened Carphone Warehouse concessions in seven PC World or Currys stores.[6]

Operations

The company owns the following brands:[7]

United Kingdom and Ireland

  • Carphone Warehouse – mobile phone retailer
  • Currys / Currys Digital – specialises in home electronics and household appliances
  • PC World – specialises in computing; increasingly combined with Currys in dual-branded stores
  • Team Knowhow (rebranded from Knowhow in July 2017) – a provider of after-sales product support and cover; provides home delivery, installations and repairs
  • Dixons Travel – a retailer operating in the main airports in the United Kingdom, Dublin Airport in Ireland, and on board P&O's cruise ship Ventura
  • iD Mobile – a 4G mobile network operator (UK only)

Northern Europe

The KnowHow brand is also present in the Nordic stores.

Southern Europe

Data security breaches

The group was fined £ 400,000 by the information commissioner in January 2018, as a result of unauthorised access to the personal data of over three million customers in 2015.[8]

A further security breach, said to affect 1.2 million customers, was reported by the company in June 2018.[9] The number of customers affected was later increased to 10 million.[10]

References

  1. ^ a b "Year In Review". Dixons Carphone. Retrieved 9 August 2017. 
  2. ^ a b c "Annual Report and Accounts 2016/17" (PDF). Dixons Carphone. Retrieved 9 August 2017. 
  3. ^ "Dixons and Carphone warehouse merge to exploit internet of things". Marketing Week. 15 May 2014. Retrieved 1 Sep 2014. 
  4. ^ "Dixons and Carphone Warehouse shares drop on merger". BBC News. 15 May 2014. Retrieved 15 May 2014. 
  5. ^ Ruddick, Graham (15 May 2014). "Carphone Warehouse and Dixons agree £3.8bn merger". Daily Telegraph. Retrieved 15 May 2014. 
  6. ^ "Dixons Carphone unveils new stores". BBC News. 7 August 2014. Retrieved 7 August 2014. 
  7. ^ "Brands". Dixons Carphone. Retrieved 18 March 2017. 
  8. ^ "Carphone Warehouse fined £400,000 after serious failures placed customer and employee data at risk". ICO. Information Commisioner's Office. 10 January 2018. Retrieved 13 June 2018. 
  9. ^ "Investigation Into Unauthorised Data Access". Investis. RNS London Stock Exchange. 13 June 2018. Retrieved 13 June 2018. 
  10. ^ "Nine million more hit by Dixons data breach". BBC News: Business. 31 July 2018. Retrieved 1 August 2018. 
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